InfoTekGuide

Course overview:

​The objective of this module is to develop participants' ability to read, understand, analyze, and apply information found in workplace documents. Students will strengthen reading comprehension, identify important details, interpret workplace policies and procedures, follow written instructions accurately, and make informed decisions based on written information commonly encountered in professional environments.

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Course Content

 

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Introduction to Workplace Reading

• Importance of workplace communication

• Types of workplace documents

• Reading for purpose

• Understanding workplace vocabulary

• Identifying key information

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Reading Workplace Documents

• Workplace emails

• Business letters

• Company announcements

• Internal memos

• Employee handbook

• HR documents

• Workplace notices

• Customer correspondence

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Policies and Procedures

• Company policies

• Standard Operating Procedures (SOPs)

• Safety procedures

• Compliance documents

• Workplace rules

• Emergency procedures

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Reading Comprehension Techniques

• Main idea identification

• Supporting details

• Fact vs. opinion

• Cause and effect

• Sequence of events

• Drawing conclusions

• Making inferences

• Vocabulary in context

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Workplace Problem Solving

• Following written instructions

• Selecting the correct action

• Prioritizing tasks

• Decision-making scenarios

• Analyzing workplace situations

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Practice and Review

• Reading exercises

• Timed practice

• Case studies

• Mini quizzes

• Instructor feedback