Branch of IT Expert System
Office
951 N. Plum Grove Rd. Suite B
Schaumburg, IL, 60173
Branch Office
1560 Wall Street. Suite #111
Naperville, IL, 60563
Branch Office
2400 East Devon Ave. Suite#257
Des Plaines, IL, 60018
IT Infrastructure Library (ITIL)
Time: 24 hours
Prerequisite:
Some management or leadership experience is preferred and basic computer skill is required.
Course overview:
This ITIL Foundation course journey is a 3 days through the five (5) stages of the ITIL® Lifecycle - Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. This course covers all material specified in The ITIL Foundation Certificate in IT Service Management Syllabus and prepares attendees to successfully achieve their Foundation certification.
Course Content
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Identify the principles and concepts of
IT Service Management based on ITIL
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Identify the best practices of implementing ITIL®
in an organization. Define the terminology used in ITIL
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Identify the concepts and definitions used in
the Service Lifecycle.
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Define Service Strategy concepts
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Define Service Design concepts
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Define Service Operations concepts
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Define Service Transition concepts
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Define Continual Service Improvement concepts
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Define the roles, processes, and components within
key areas of IT Service Management based on ITIL
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Be prepared to take the ITIL
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Foundation Certification exam
Who should go for this course?
Quality Analyst, Business Analyst, Programmer,
Service Desk and Manager - who wants to move
in leadership role.
Special notes: