Branch of IT Expert System
951 N. Plum Grove Rd. Suite B
Schaumburg, IL, 60173
1560 Wall Street. Suite #111
Naperville, IL, 60563
2400 East Devon Ave. Suite#257
Des Plaines, IL, 60018
IT Infrastructure Library (ITIL)
Time: 24 hours
Some management or leadership experience is preferred and basic computer skill is required.
This ITIL Foundation course journey is a 3 days through the five (5) stages of the ITIL® Lifecycle - Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. This course covers all material specified in The ITIL Foundation Certificate in IT Service Management Syllabus and prepares attendees to successfully achieve their Foundation certification.
Identify the principles and concepts of
IT Service Management based on ITIL
Identify the best practices of implementing ITIL®
in an organization. Define the terminology used in ITIL
Identify the concepts and definitions used in
the Service Lifecycle.
Define Service Strategy concepts
Define Service Design concepts
Define Service Operations concepts
Define Service Transition concepts
Define Continual Service Improvement concepts
Define the roles, processes, and components within
key areas of IT Service Management based on ITIL
Be prepared to take the ITIL
Foundation Certification exam
Who should go for this course?
Quality Analyst, Business Analyst, Programmer,
Service Desk and Manager - who wants to move
in leadership role.