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Contact Us
If you have any further questions, our customer support team is here to help! You can reach us via:

  • What is the IT Experts Merch Store?
    The IT Experts Merch Store is your one-stop shop for official IT Experts gear, designed to show off your tech prowess and school spirit.
  • Do I need an account to shop?
    You can browse without an account, but you'll need to create one to place an order and access special discounts.
  • How can I track my order?
    Once your order ships, you'll receive an email with a tracking number. You can also check your order status in the "My Orders" section of your account.
  • How are orders delivered?
    We ship within the U.S. using trusted carriers like UPS, USPS, and FedEx.
  • Do you ship internationally?
    Currently, we only ship within the United States.
  • What is your cancellation policy?
    We offer free cancellation before your order ships from our warehouse.
  • Can I change my shipping address after ordering?
    Yes, you can modify your shipping address before the order is shipped. Contact our customer support team for assistance.
  • How do I cancel my order?
    Log into your account, click on the order you want to cancel, and follow the instructions. Refunds typically take 5-6 business days to process.
  • What is your return policy?
    We accept returns of unused and undamaged items within 30 days of purchase.
  • Can I exchange an item?
    Currently, we do not offer direct exchanges. You can return an item for a refund and place a new order for the desired item.
  • What if my order arrives damaged?
    We apologize! Contact our customer support team, and we'll gladly assist you with a replacement or refund.
  • What if I received the wrong item?
    Please contact our customer support team, and we'll help you get the correct item as quickly as possible.
  • What payment methods do you accept?
    We accept Visa, Mastercard, Discover, American Express, and PayPal.
  • How do I use my student discount?
    Enter the code [Discount Code] at checkout to receive your 10% discount. (Valid student ID required.)
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