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ITIL V4 Certification




Course overview:

This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

Course Content:
  • Course Introduction

  • Key Concepts of Service Management 

  • Stakeholders of Service Management

  • Product and Services

  • Value Outcomes, Costs, and Risks Service Relationaships

  • The ITIL Service Value System

  • ITIL Guiding Principles

  • Principle Interaction

  • The Service Value Chain

  • ITIL Management Practices

  • Service Level Management

  • Service Request Management

  • Deployment Management

  • ITIL Terms

Other Details:

  • Certification preparation

  • Hands-on Labs

  • Homework + Group Project

  • Real case study

  • Class Re-take option

  • Online / In-class option

  • Class recording will be available for off-line review 

Staffing Support
  • Resume Preparation

  • Mock Interview Preparation

  • Phone Interview Preparation

  • Face to Face Interview Preparation

  • Project/Technology Preparation

  • Internship with internal project work

  • Externship with client project work

Our Salient Features:
  • Hands-on Labs and Homework

  • Group discussion and Case Study

  • Course Project work

  • Regular Quiz / Exam

  • Regular support beyond the classroom

  • Students can re-take the class at no cost

  • Dedicated conf. rooms for group project work

  • Live streaming for the remote students

  • Video recording capability to catch up the missed class

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